Client Team Manager

iCandy Design is recruiting for a Client Team Manager to join its well-established friendly team for a fixed term maternity cover contract of 13 months starting in May 2020.

Location: Andover Hours: Mon – Fri 9am-5:30pm

The successful candidate will be working as part of the Client Services Team to deliver a range of management duties as well as marketing projects for our diverse range of clients, ensuring the smooth operation of both company and project undertakings.

Scope of the role:
  • To support and manage the Client Services Team with a range of client’s work.
  • Work with stakeholders across the company to help deliver projects.
  • To manage your account(s) and those you support in a well organised and efficient way taking responsibility for aiding revenue growth as well as the day to day management of the account(s).
  • Assessing and analysing capacity and deliverables both internally and externally.
  • Deliver client campaign plans and ensure the right activity is in place to meet client objectives for website projects and ongoing support for SEO, PPC, Email Marketing, Content Generation & Social Media.
  • To build and sustain strong and long-lasting relationships with the clients.
  • To drive business growth through existing clients, developing a proactive action plan for your named accounts and supporting others to do so in order to meet client retention and budget targets.
  • Where possible to identify, upsell and implement new projects, initiatives and campaigns in order to meet and exceed client's ROI and service expectations.
Key responsibilities:
  • To facilitate open communication between different departments on clients and projects.
  • To conduct bi-weekly 121 meetings with each team member, weekly full team meetings and bi-annual appraisals.
  • To ensure that relevant and accurate briefing is in place for all campaigns and ad hoc projects and that these are understood and agreed with your client(s).
  • Working with the Account Execs to ensure marketing support is carried out to a high level, and ensuring correct levels of time are spent on each account.
  • To ensure marketing campaigns/programmes are delivered successfully for the retained clients for; Social Media, Content Generation, Email Marketing, PPC and SEO.
  • To document all projects and any actionable requests into the project management tool, ensuring tasks are assigned to the correct individual(s) supported by the studio.
  • To ensure that knowledge and understanding of your client(s) market is regularly maintained and understood on an ongoing basis.
  • To maintain regular contact with your client(s) as well as the Team’s clients and provide timely and efficient responses to all queries.
  • To investigate client problems - escalating to Account Director where necessary.
  • To play an active role in meeting or exceeding client expectations for monthly marketing support campaigns, reporting on results to ensure visibility of improvements / ROI.
Key Skills / Experience:
  • Management experience
  • Marketing experience
  • Experience of working within an agency or marketing department (desirable)
  • Good understanding of marketing campaigns and programmes of work
  • Excellent project/campaign management skills
  • Good customer relationship management skills
  • Proactive and highly organised, with excellent information management skills a proven ability to multi-task
  • Able to meet tight deadlines and remain calm under pressure
  • Excellent communication skills and ability to deliver clear concise ideas
  • Able to work both on own initiative and as part of a team
Person:
  • Excellent attention to detail
  • Passionate about marketing, with a general thirst for digital knowledge
  • Bright, motivated and driven
  • Positive thinker, with a can-do attitude
  • Reliable, flexible and cooperative
  • Honest and trustworthy
  • Good sense of humour 
The Perks:
  • Gym membership
  • Cycle to work scheme
  • Finish at 5pm on Fridays (subject to workload)
  • 20 days holiday (plus 8 UK bank holidays)
  • Regular social outings
  • Free tea and coffee
  • Onsite parking + within walking distance of train station

For over 18 years iCandy Design has specialised in creating solutions for a range of UK & International clients. We work with luxury, technology and heritage brands delivering marketing materials and bespoke digital solutions.

We excel at creativity, problem-solving marketing & sales issues and delivering tailored digital solutions.

If you are interested in this position then please email your CV or apply in writing. Get in touch.

Job Types: Maternity Cover, fixed term, 13 months

Apply

Salary: On application

If you are interested in this position then please email your CV and covering letter to job@icandydesign.com or apply in writing to: iCandy Design Ltd., 22a Marlborough Street, Andover, Hampshire, SP10 1DQ

Please note: No recruitment agencies, thank you.