Digital transformation can provide your business with a range of valuable benefits:
Prioritise your resources and target customers who really care about your brand.
Be more reactive and give your audiences the content they want, when they want it.
Decreased costs of serving customers
Higher quality customer experiences mean fewer issues to resolve.
Greater cross-sell and upsell potential
On average, customers are 3.6 time more likely to buy more if they have a great experience.
The ability to demand a higher price point
86% of customers are willing to pay more for a better customer experience.
Advancements in digital marketing and analytics technology over the last few years have enabled unimagined opportunities for organisations.
The availability of data is a goldmine for those willing to go digital. Aside from giving organisations the tools to prioritise accounts and activities more accurately, the streamlining of processes means a faster, more reliable ecosystem is also possible, with efficiencies resulting in cost savings and more leads.
The customer buying journey can now be carefully nurtured, leading a target account digitally from early problem awareness through to problem-solving, and eventually to the final solution and product conversion stage. Organisations that lack these capabilities are likely to fall behind.
With iCandy Design we can support you, arm you will the tools to succeed in this digital landscape.
With an omnichannel strategy, your target accounts will have a unified customer experience across all digital channels - a standardised message delivered on the right channel, at the right time, and helping buyers through the customer’s journey until they’re ready to buy or engage.
Digital excellence today need not prevent your introduction of new technologies tomorrow.
You are in good hands with iCandy Design. We value the longterm relationships we have built with many of our clients over the years and aim to do the same for you too.
At iCandy Design, our methodology allows you to implement digital transformation in your business step-by-step, modifying processes within your organisation in a controlled, paced manner and at the speed you require.
We offer comprehensive training on your new systems to facilitate a smooth transition and handover. Your teams will feel confident in the use of their new processes, and we continue to be on hand, should any further questions arise.
We use best practice, digital functionality to build the interfaces between online applications and 3rd party systems. Adding new or modifying existing platforms is easy, future-proofing you from any currently unknown requirements in this ever-evolving digital world.
Our strategy is to create the online infrastructure to build a strong-performing website and its applications.
Furthermore, we develop and/or enhance business systems and operations by providing efficient back office digital processes to enhance customer user experience.
No one solution fits all. As such, we tailor every marketing strategy to the unique business, utilising the most effective channel or medium to achieve the greatest results.Learn More
Creativity is the essence of iCandy Design; we find unconventional ways to solve problems because exceptional quality and performance is what leads brands to success.Learn More