Protecting Your Digital Asset
Planning Beyond Go-Live
Have you considered how your website will be maintained and supported after launch? While your site may have launched at peak performance, the digital environment is constantly evolving and without proactive maintenance even the most secure site can become vulnerable over time.
The Status at Go-Live
At launch, your website was delivered to the highest standard including:
- The latest stable versions of all software and plugins
- The most up-to-date, secure version of PHP
- Full optimisation for all modern web browsers
- Clean and secure code, free of known vulnerabilities
The Post-Launch Challenge
Websites are not static brochures, they are live, software driven assets operating in a rapidly evolving environment. Since launch, web standards have progressed, security threats have grown and software versions may have become outdated. Without ongoing maintenance, your site risks performance degradation, security vulnerabilities and unplanned downtime.
Our Options
To protect your marketing investment and ensure your website remains secure, online and reliable, we have outlined three tailored support packages in our proposal: Standard Quarterly, Pro Monthly and Enterprise Bespoke. Each package provides a different level of monitoring, security oversight and technical support, allowing you to choose the option that best fits your business needs and risk profile.
Proactive Security
In 2025, the digital landscape is dominated by automated, large scale attacks that exploit software vulnerabilities the moment they are discovered. A reactive approach is no longer enough. A single breach can cause long lasting damage to your brand, reputation, customer trust and Google search rankings.
Proactive Security with Our Packages
By combining regular WAS (Web Application Scans) with Cloudflare Web Application Firewall (WAF) protection, we help your business transition from unmanaged risk to proactive defence. This approach safeguards your website, protects your marketing investment and reduces the costs and disruption of emergency response.
Vulnerability Scanning & Security Measures
All support packages incorporate industry-leading technology to maintain the following standards:
- Vulnerability Monitoring via WAS
- Cloudflare Web Application Firewall (WAF)
- Off-site backups of your website and database
- SSL Certificate Management & Encryption
- Optional Continuous Uptime Monitoring
Maintenance & Technical Support
A website is a dynamic, code-based asset that requires ongoing maintenance to adapt to browser updates, server changes and evolving security requirements. Without regular upkeep, minor issues escalate into larger problems that impact user experience, security and performance.
Our Maintenance & Technical Support
Our tailored packages ensure your website stays healthy, secure and high-performing while giving you predicable costs and direct access to our team.
Key Features
Centralised Ticket Management: Enables identified issues from broken links to non-functional elements to be handled via our dedicated ticketing system.
Inclusive Monthly/Quarterly Ticket Allocation: Ensures minor technical adjustments are handled efficiently.
Proactive Upkeep: Unused ticket time is applied to ongoing maintenance, keeping your site stable, secure and high-performing.
Why Support Matters
Inclusive Managed Support provides a predictable budget and priority access to technical support, preventing minor issues from becoming major problems.
Ad-hoc Unmanaged Support issues are billed at non-retained rates, with potentially unpredictable costs and slower response times.
Our Support & Response Commitments
To ensure your website remains operational, secure and performing optimally, we categorise and prioritise all support requests based on their impact to your business. Our support structure is aligned to the package you choose, providing predictable response times and dedicated technical expertise.
Support Levels
Minor Issues - Issues that have low impact on site functionality (i.e broken links, minor display issues)
- Acknowledged within 5 working days; resolution provided within 10 working days.
High/Critical Issues - Issues that significantly affect usability, site performance or financial operation of the system.
- Immediate prioritisation with accelerated resolution tracks.
Support Hours
Our technical team is available 9:00am - 5:30pm, Monday to Friday, to manage and resolve your tickets efficiently.
PHP & infrastructure Lifecycle Management
Keeping your Website Secure and High-Performing
At launch, your website was built on the latest stable version of PHP, the programming language powering your site. But like any software, PHP has a defined lifecycle and staying on an outdated version exposes your website to risks that grow over time.
Risks of outdated PHP
- Security Vulnerabilities: Unsupported PHP versions no longer receive security updates leaving your website exposed to threats.
- Server Compatibility Updates: Hosting environments are regularly updated for security. Outdated PHP versions can prevent your site from communicating with the server, causing downtime until code updates are applied.
- Performance Decay: Modern PHP versions are faster and more efficient. Running on older versions slows your site, negatively impacting SEO and user experience.
- Extension Incompatibility: New tools, features and integrations (e.g. payment gateways & forms) require modern PHP versions to function correctly.
Why This Matters
Regular PHP management is a preventative measure that protects your site from security risks, downtime and performance decay. Aligning with the proactive maintenance and oversight provided by your chosen support package.
Advantages of Support Packages
In todays digital environment, the speed and effectiveness of your response to a website breach or business-critical issue can make a significant difference to your operations and reputation. Having a support contract in place ensure that your business received priority access to technical expertise, immediate action when issues arise and predictable costs for emergency interventions.
Below is a clear comparison of how support is handled for clients with a support package versus those without.
In Contract Clients
In the event of an emergency or business-critical issue, support for Day 0 (the day the issue is reported) and Day 1 (the following day) are included within your support package.
Any actions or support beyond Day 1 are chargeable at a retained rate of £75 per hour.
Benefits:
- Provides predictable costs and immediate access to support when you need it most.
- Ensures priority response during critical events.
Out of Contract Clients
In the event of an emergency or business-critical issue, clients not in contract are charged from the first hour of the first day the issue has been reported to us at a non-retained rate of £125 per hour.
Minimum periods may apply to investigate and resolve issues.
Why This Makes a Difference
Being in contract with a support package gives peace of mind, immediate support, priority response and cost predictability, while Out of Contract support comes at a higher rate with potentially slower response times.